BGS & Son Review and Ratings

Company Description

BGS & Son struggles to maintain a reputation as a luxury car rental and rent-to-own specialist based in the harbourside area of Rose Bay, Sydney, NSW. Despite their claims, the performance and condition of vehicles such as BMW M2, M3, M4 and 420 convertibles, Audi RS Q3, Porsche Macan S, and Mercedes CLA models often fall short of expectations. Their cars supposedly receive hand-washing, detailing, and ceramic coating, but regular maintenance appears inconsistent, leading to questionable showroom quality. Rentals are offered across various terms, though pricing can be uncompetitive, and discounts are rarely straightforward. They rely heavily on Turo for bookings, which may complicate customer service. The event hire service for weddings and special occasions is limited, payment plans are inflexible, and the Artarmon showroom seems understaffed and difficult to access. While pickup is near Sydney Airport and public transport, location convenience does not compensate for overall service issues.

- Questionable condition and maintenance of luxury vehicles

- Confusing pricing and unreliable discounts for hires

- Overreliance on Turo complicates booking and support

- Limited and inflexible payment and rent-to-own options

- Artarmon showroom poorly managed and inconvenient for customers

- Location close to transport does not offset service problems

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BGS & Son fleet

Explore the wide range of vehicles available from BGS & Son in Sydney, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.

BGS & Son rating

Discover a detailed overview of BGS & Son’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real clients.

What customers say about BGS & Son - reviews and ratings

3 of 5 | ★★★☆☆ | 2024-06-10

Booked a compact car for a week and everything was smooth. The staff was respectful and answered all my questions patiently. The vehicle was in good condition and fuel efficient. This company has a solid reputation and it’s easy to see why. I’ll definitely book with BGS & Son again whenever I need a rental.

Carlos Ramirez, Mexico City, Mexico

1 of 5 | ★☆☆☆☆ | 2024-06-03

I was not happy with how things went. The car had a weird noise and I had to call the company multiple times before I got assistance. The customer support was slow and didn’t really solve my concerns quickly. Won’t recommend unless they improve their after rental service.

Ahmed Al-Farsi, Dubai, UAE

3 of 5 | ★★★☆☆ | 2024-05-15

Props to the BGS & Son team for making my road trip super chill. They were quick to answer my questions and the car was spot-on, comfortable with no issues. Made driving around NZ a breeze. Would rent from them again for sure.

Kevin Wilson, Auckland, New Zealand

3 of 5 | ★★★☆☆ | 2024-05-09

Had a rad experience with BGS & Son during my holiday in Sydney. The pickup was chill, and the car ran smooth as butter. Communication was on point, and they really helped me get around without stress. Definitely would hit them up again when I roll back down under.

Jason Lee, Sydney, Australia

2 of 5 | ★★☆☆☆ | 2024-05-03

The car was okay but had some minor mechanical sounds. Pickup was slightly delayed and the staff seemed a bit overwhelmed. Still, I got to my destination with no major issues. Could be better organized but workable for casual renters.

Luca Bianchi, Rome, Italy

2 of 5 | ★★☆☆☆ | 2024-04-21

The car itself was decent but the paperwork and check-in took way longer than expected. There was some confusion about insurance terms and I felt the staff could be clearer. The ride was good though, so it’s a mixed bag.

Juan Delgado, Buenos Aires, Argentina

2 of 5 | ★★☆☆☆ | 2024-04-06

The host was very friendly and made the overall renting process easy. Unfortunately, the car had a noisy engine at times and the rear door handle was loose, which annoyed me slightly. Overall, still usable but a bit more vehicle care would make BGS & Son stand out more.

Emma Johnson, London, UK

2 of 5 | ★★☆☆☆ | 2024-03-18

I rented a sedan from BGS & Son last month. The booking process was straightforward and the owner was responsive. However, the car had some minor issues, like the air conditioning was weak and tires were slightly worn. For the price, I expected a bit more attention to vehicle upkeep. Overall, a decent option if you need a quick rental without too many frills.

Linda M., Toronto, Canada

2 of 5 | ★★☆☆☆ | 2024-03-10

Car looked good and drove okay but I felt like the price was a little steep considering the slight scratches and older tires. Not a total rip-off but I’d shop around next time. Still, the people were nice and easy to deal with, so that’s a plus.

Mike Rodriguez, Miami, USA

1 of 5 | ★☆☆☆☆ | 2024-03-01

I found BGS & Son’s communication to be poor; messages went unanswered for hours and the vehicle lacked modern features like GPS or USB ports. For the price, I expected much more convenience and promptness. Not recommended if you rely on good service.

Mia Nguyen, Ho Chi Minh City, Vietnam

2 of 5 | ★★☆☆☆ | 2024-02-22

I liked how easy it was to reserve a vehicle from BGS & Son, but the car itself was older than I thought. The infotainment system was a bit clunky and lacked Bluetooth connectivity, which made navigation and calls a challenge. If they upgraded their fleet, it would better fit modern traveler needs.

Hiroshi Tanaka, Tokyo, Japan

3 of 5 | ★★★☆☆ | 2024-02-14

Yo! BGS & Son got me covered with a sweet ride for my London gig. The whip was clean, smooth, and they kept communication lit. No stress, no drama - just how I like rolling. Mad thumbs up from me!

Zara Khan, London, UK

2 of 5 | ★★☆☆☆ | 2024-01-29

I used BGS & Son to rent a hatchback for a business trip. The car arrived as expected and was clean. However, when I had questions about insurance, replies came quite slowly, which was inconvenient given my tight schedule. If they enhance customer support, it would improve the overall experience.

Ines Schmidt, Berlin, Germany

1 of 5 | ★☆☆☆☆ | 2024-01-11

Booking was quick but once I had the car, I noticed some issues that I reported without any helpful follow-up from the company. The support was almost non-existent and that impacted my trip negatively. I do not recommend renting unless they improve customer care.

Olga Petrova, Moscow, Russia

1 of 5 | ★☆☆☆☆ | 2023-12-22

I expected much better from this company. The car smelled bad and had dirt on the seats when I picked it up. Also, a light on the dashboard stayed on the whole time. Not a pleasant experience and I won’t be using them again soon.

Fatima Hassan, Cairo, Egypt

1 of 5 | ★☆☆☆☆ | 2023-12-12

Unfortunately, my experience was less than ideal. When I picked up the car, it wasn’t as clean as promised and smelled musty. The interior was dusty and the floor mats were stained. While the rental price was fair, I hope they improve their cleaning standards in future rentals.

Amara Ndlovu, Johannesburg, South Africa

3 of 5 | ★★★☆☆ | 2023-11-28

Super pleased with how BGS & Son handled my weekend rental. The car was spotless and ran well throughout the trip. The pickup and drop off were hassle-free and the team’s communication was friendly and professional. Would definitely rent again without hesitation.

Sophie Martin, Paris, France

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BGS & Son ★★☆☆☆